The app itself is free to use. By using it, you agree to these terms.
Who we are
LOAD is operated by Load Fitness Pty Ltd, based in Australia. These terms are governed by the laws of Australia. You can reach us at help@load.fit.
Who can use LOAD
You must be at least 16 years old to use LOAD. You confirm this when you create an account, and the app will not accept a date of birth that makes you younger than 16.
Using LOAD
You may use LOAD for your own personal training. Please don't misuse it, try to break it, or use it for anything unlawful.
Provided as is
LOAD is provided "as is". It may contain bugs, may be unavailable at times, and its features may change or be withdrawn without notice. Keep your own record of anything you can't afford to lose.
Your content
Your training data is yours. You give us permission to store and process it so we can run the app for you.
When you post to the feed, share a workout, add a photo, comment, or fill in a public-facing profile, you're choosing to make that content visible to other people in LOAD. For that content you grant us a licence to store, display and share it with the people you've chosen to share it with, so we can provide the social features. You're responsible for what you post, and you confirm you have the right to post it.
Community rules
LOAD includes social features, and there is no tolerance for objectionable content or abusive behaviour. You must not post content that is unlawful, harassing, hateful, threatening, defamatory, sexually explicit, or that infringes someone else's rights, and you must not abuse, harass, impersonate or intimidate other members.
You can report content or another member, and you can block a member so you no longer interact. We review reports and may remove content and suspend or terminate accounts that break these rules. We aim to act on reports of objectionable content promptly, typically within 24 hours.
Paying for things
LOAD costs nothing. The iPhone app contains no purchases: no in-app purchases, no subscriptions, no paid upgrades, nothing to buy inside it. Where LOAD does offer something paid, these terms apply to it: payment is handled by our payment processor and we never see or store your card details, and where a coach is the seller, the coach sets what you get; we provide the platform, not the training they deliver. If something goes wrong with a purchase, contact us at help@load.fit and we'll help sort it out. Nothing here limits your rights under the Australian Consumer Law.
Not health advice
LOAD is a tracking tool, not a medical service. Nothing in the app is medical, health, or fitness advice. Training carries a risk of injury, check with a qualified professional before starting or changing a training programme, and stop if something hurts.
Liability
To the extent permitted by law, we're not liable for any loss arising from your use of LOAD. Nothing here excludes rights you have under the Australian Consumer Law that can't be excluded.
Ending access
You can stop using LOAD at any time, and delete your account from within the app. We may suspend or end access if these terms are broken.
Changes
We may update these terms as LOAD develops. The current version will always be posted here.